Frequently Asked Questions
Orders & Shipping
- How long does shipping take?
- Standard delivery within India takes 5-7 business days. Express shipping delivers within 2-3 business days. International shipping takes 10-15 business days.
- Is shipping free?
- Yes, we offer free standard shipping on all orders above ₹2,999 within India.
- Do you offer international shipping?
- Yes, we ship to 50+ countries worldwide via tracked courier services.
Returns & Exchanges
- What is your return policy?
- We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached.
- How long do refunds take?
- Refunds are processed within 5-7 business days after we receive the returned item.
Products & Care
- What is Jaipuri Block Print?
- Jaipuri Block Print is a traditional textile printing technique from Jaipur. Artisans carve designs into wooden blocks, dip them in natural dyes, and press them onto fabric by hand. Each piece is unique due to the handmade nature of the process.
- How do I care for handcrafted items?
- For sarees and kurtas, hand wash in cold water with mild detergent or dry clean. For leather bags, wipe with a soft cloth and store in a dust bag. For bedsheets and quilts, machine wash on gentle cycle with cold water.
- Are your products ethically made?
- Yes. We work directly with artisan families in Jaipur, ensuring fair wages, safe working conditions, and sustainable practices.